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E-Customer Relationship Management (E-CRM)
ECRM Features
General
Entirely web-based.
Through Panomtech ECRM application Contact with customer is made through the retail store, phone and fax. Besides, all the other traditional methods are used in addition to Internet, email, wireless and PDA technologies.
Geared more toward front end, which interacts with the back-end through use of ERP systems, data warehouses, and data marts.
Personalized individual views based on purchase history and preferences. Individual has ability to customize view.
System can be designed based on customer needs. Web application designed for enterprise-wide use.
Reduction in time and cost. Implementation and maintenance can take place at one location and on one server.
Quick Links :
About ECRM
Features
Modules Covered in our ECRM
Data Entry / Tele Caller
Sales / Marketing
-: Panomtech E - CRM Software Modules :-
Admin
Customer
Lead Generation
Lead Convert To Enquiry
Enquiry
Product Line
Product Category
Product Sub Category
Item master
Variable master
Main/Variable Item Evaluation
Region Master
Industry Master
Product Line Assign
Regions Assign
Assign Industry Group
Equipment name
Equipment Classification
Model Type
Model name master
Equipment Type
Default set item
Main item Assign
Variable item assign
Project conclude
Order Entry
Order lost
Order Cancel
Main item Model cost evaluation
Variable Item Model cost evaluation
Equipment assign
Equipment type assign
Equipment type assign
Model Name Assign
Product Line Assign
Component Master
Component Assign
Variable Item Evaluation
Default Set Variable Item
Region Assign
Costing sheet
Model Classification
Model Cost Evaluation
Costing Management
Costing sheet Status update
Quotation Process
Quotation Status updates
Manual Quotation Status Update
Manual Quotation Status Update Report
Enquiry Details
Customer Information
Visit Approval
Employee Visiting
Opportunity
Visiting Information Feedback
Client Follow up
My Activity
Task List
Task Management
Dash Board for Task
Assign Team Member
Assign Authority To Page
Order Acceptance Letter
Slab for Total amount Assign
Slab for margin value
Slab for Negotiation value
Status Assign To Page
Bill Of Material
Task Management
Telecaller Remark
Job order intimation
Job order intimation technical
Job order intimation technical commercial
Order Review record
Order Acceptance letter
Price Break up
Installation and Commissioning
Design and Development
Process of Pre-Dispatch Inspection
Process of Demonstration
Verification of Suppliers
Defective Equipment Servicing
Customer Satisfaction Verification
Work Allocation
Job Monitoring
Payment Details
Service Management
Sales Management / Analysis
Marketing Management
Order selection
Rate management
Discount management
Margins and Losses
Outstanding Analysis
MIS Reports
