E-Customer Relationship Management (E-CRM)

E-Customer Relationship Management

We have developed a Web-Based platform from which workgroups can easily create unlimited applications to automate business processes & improve collaboration.

Electronic Customer Relationship Management (CRM) is a way to identify, acquire, and retain customers - a business' greatest asset. By providing the means to manage and coordinate customer interactions, CRM helps companies maximize the value of every customer interaction and in turn improve corporate performance.

Electronic CRM concerns all forms of managing relationships with customers making use of Information Technology (IT). ECRM uses Information Technology to integrate internal organization resources and external marketing strategies to understand and fulfill their customers’ needs.

Panomtech ECRM Application which is the fastest, easiest & most flexible way to manage your customer & sales data- regardless of size, location or industry. Our applications solve critical business problems because they can be customized to fit the exact CRM workflow that you need.

With this application we provide a complete view of customer interactions across departments providing information and facilities for better planning, managing, and forecasting. Tools that we are using create a chance to increase sales, reach more profitable customers, enhance the customer experience, and anticipate customer needs. Our product offers flexible access, deployment, and payment options to address business requirements.

Panomtech ECRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Quick Links :

-: Panomtech E - CRM Software Modules :-

Admin
Customer
Lead Generation
Lead Convert To Enquiry
Enquiry
Product Line
Product Category
Product Sub Category
Item master
Variable master
Main/Variable Item Evaluation
Region Master
Industry Master
Product Line Assign
Regions Assign
Assign Industry Group
Equipment name
Equipment Classification
Model Type
Model name master
Equipment Type
Default set item
Main item Assign
Variable item assign
Project conclude
Order Entry
Order lost
Order Cancel
Main item Model cost evaluation
Variable Item Model cost evaluation
Equipment assign
Equipment type assign

Equipment type assign
Model Name Assign
Product Line Assign
Component Master
Component Assign
Variable Item Evaluation
Default Set Variable Item
Region Assign
Costing sheet
Model Classification
Model Cost Evaluation
Costing Management
Costing sheet Status update
Quotation Process
Quotation Status updates
Manual Quotation Status Update
Manual Quotation Status Update Report
Enquiry Details
Customer Information
Visit Approval
Employee Visiting
Opportunity
Visiting Information Feedback
Client Follow up
My Activity
Task List
Task Management
Dash Board for Task
Assign Team Member
Assign Authority To Page
Order Acceptance Letter

Slab for Total amount Assign
Slab for margin value
Slab for Negotiation value
Status Assign To Page
Bill Of Material
Task Management
Telecaller Remark
Job order intimation
Job order intimation technical
Job order intimation technical commercial
Order Review record
Order Acceptance letter
Price Break up
Installation and Commissioning
Design and Development
Process of Pre-Dispatch Inspection
Process of Demonstration
Verification of Suppliers
Defective Equipment Servicing
Customer Satisfaction Verification
Work Allocation
Job Monitoring
Payment Details
Service Management
Sales Management / Analysis
Marketing Management
Order selection
Rate management
Discount management
Margins and Losses
Outstanding Analysis
MIS Reports